About the Role
The HR & Quality Compliance Manager is a senior specialist role responsible for driving service excellence, regulatory compliance, and continuous improvement across SRAC.
The role oversees all core HR functions, including recruitment, performance management, staff wellbeing, and organisational development, ensuring staff are supported within clear, consistent accountability and compliance frameworks.
They lead the organisation's quality assurance and compliance functions, ensuring robust systems are in place to meet all legislative, regulatory, and governance requirements. This includes overseeing risk management, incident and complaints handling, and embedding a culture of continuous improvement informed by data, feedback, and best practice standards.
Requirements
Selection Criteria
Demonstrated experience in quality assurance, risk management, or compliance functions.
Proven experience in human resources management, including recruitment, employee relations, performance management, and HR policy implementation.
Confident in handling sensitive situations and confidential information with professionalism.
Strong communication, interpersonal, and stakeholder engagement skills.
Ability to work independently and collaboratively across diverse teams.
Excellent organisational, planning, and problem-solving capabilities.
Proficiency in HRIS, Microsoft Office Suite, and quality management tools.
Commitment to cultural safety, organisational values, and community-led practice.
Understanding of the National Standards for Disability Services and relevant legislation
Proven ability to manage complaints, incidents, and registers with confidentiality and integrity
Strong skills in evaluation, feedback collection, and continuous improvement processes
High-level written and verbal communication skills, including reporting to executive leadership
This is a targeted position, and preference will be given to Aboriginal and Torres Strait Islander applicants. Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977.
Qualifications
Tertiary qualification in Human Resources, Business Administration, Quality Management, or related field.
Experience working in not-for-profit setting, preferably with Aboriginal and Torres Strait Islander communities.
Knowledge of relevant employment law, workplace health and safety standards, and contemporary HR practices.
Knowledge of accreditation processes (e.g. NDIS, Aged Care)
About the Company
Sydney Region Aboriginal Corporation (SRAC) is an established Aboriginal community-controlled organisation in Greater Western Sydney. Operating from our SRAC Community Hub in Penrith and Yanla Aboriginal Child and Family Centre in Doonside, we deliver comprehensive, culturally safe services that empower and strengthen our people.